“ In my piloting, I don’t like excitement. In my retirement plan, as a trustee of the plan, I don’t want excitement either.”
You know, one of the most beautiful sights in the world is the Golden Gate Bridge about 4:00 or 5:00 o’clock in the morning, coming from the West. Very few people get to see that.
Captain Peter McIsaac. I live in San Mateo, California. I am a San Francisco Bar Pilot, and we guide the ships in and out of the bay from sea to the dock.
Pilots are needed throughout the world, and it goes back to biblical times. Mainly because you needed someone with the local knowledge and the local expertise to get a ship safely in and out of port. In San Francisco, it’s complicated by the fact that we have a lot of fog.
The type of person who makes a good pilot is typically someone who can make decisions. They don’t waffle. They can make decisions under pressure. It’s not an entry-level position by any means.
About 15 years ago, we ended up with a new vendor for our retirement plan and we wanted a personal choice retirement account. We wanted the ability to trade stocks in our accounts rather than just strictly mutual funds. We did a full search. Took probably six months, and we came back to where we thought we were going to come back, and that was right to Schwab.
Everyone we’ve dealt with at Schwab, they’ve always been good people and competent people. And to a one, they always get back to us. If we have a question, they get back to us with the answer or they get back to us and tell us they’re going to need another day or two to find the answer. And that, to me, is service.
We don’t really provide any other service than the safe navigation of vessels, and we hire other specialists for other aspects of our business and Schwab is one of them…that’s part of the package that they provide is the expertise in that business, and we appreciate that because that’s kind of what we provide to the ships that we call upon here.
In my piloting, I don’t like excitement. In my retirement plan as a trustee of the plan, I don’t want excitement.
You know, there’s never been one moment where I thought, ‘I’m glad we’re with Schwab.’ There have just been a lot of moments.
The experiences herein have been edited, may not be representative of the experience of other clients and are not indicative of future performance or success. The information provided is for general informational purposes only and should not be considered an individualized recommendation or personalized investment advice.
The Charles Schwab Corporation (“Schwab”) provides a full range of securities brokerage, banking, money management and financial advisory services through its operating subsidiaries. Its broker-dealer subsidiary, Charles Schwab & Co., Inc. (member, SIPC), offers investment services and products.
Schwab Retirement Plan Services, Inc. and Schwab Retirement Plan Services Company provide recordkeeping and related services with respect to retirement plans.
Schwab Retirement Plan Services, Inc., Schwab Retirement Plan Services Company, Charles Schwab Bank, and Charles Schwab & Co., Inc. are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Trust and custody services are provided by Charles Schwab Bank.
With respect to the San Francisco Bar Pilots and the Schwab services the client discussed, those services are provided by Schwab Retirement Plan Services, Inc. and its affiliates (including Schwab Bank).
©2012 The Charles Schwab Corporation. All rights reserved.
©2013 The Charles Schwab Corporation. All rights reserved. (0212-1087)
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